We are hiring:

Customer Service Representative / Dispatcher

Full-time | Hybrid or In-Office | Jackson, MS Area

Position Overview

We are seeking a reliable and detail-oriented Customer Service Representative / Dispatcher to join our team. This role is the primary point of contact for customers and the central hub for coordinating field technicians. You will use ServiceTitan daily to schedule jobs, dispatch technicians, manage work orders, respond to leads, make outbound calls, and deliver excellent customer service.

Schedule & Work Arrangement

  • Typical hours: 7:00 AM – 3:00 PM

  • Occasionally extended to 7:00 AM – 5:00 PM to provide coverage as needed

  • Full-time | Hybrid or In-Office

Key Responsibilities

  • Answer and manage incoming customer communications; handle inquiries and complaints; provide arrival windows, status updates, and follow-up information

  • Respond to and follow up on leads from multiple sources

  • Make outbound calls for customer satisfaction check-ins and to schedule routine maintenance

  • Schedule, dispatch, and manage jobs in ServiceTitan; assign technicians; create/close work orders; coordinate emergency and same-day calls; keep schedules organized

  • Communicate clearly with technicians regarding job details, changes, and customer notes

  • Answer basic financing questions and perform basic financing workflows in the absence of the Office Manager

  • Provide backup coverage (including extended hours when needed) and perform other dispatch-related duties as assigned

Required Qualifications

  • Previous experience in a customer service, dispatch, or administrative role (experience in home

  • services preferred)

  • Excellent phone presence and written communication skills

  • Strong organizational skills and attention to detail

  • Ability to multitask in a fast-paced environment while remaining calm under pressure

  • Comfortable responding to and converting leads from multiple sources

  • Basic computer proficiency and comfort learning new systems

  • Reliable, punctual, and professional

Preferred Qualifications

  • Hands-on experience with ServiceTitan

  • Knowledge of basic electrical service terminology

  • Experience with lead follow-up or inbound/outbound sales support

  • Strong problem-solving and de-escalation skills

Compensation & Benefits

  • Starting at: $18.00 per hour

  • Performance-based raises

  • Company-paid health, dental, and life insurance

  • Vision insurance available

  • Paid time off

  • Simple IRA with company matching

  • All necessary equipment provided

This is a key role that directly impacts customer satisfaction, lead response, maintenance scheduling, and the efficiency of our field operations. If organization, customer-service, and problem solving is exciting to you, then we look forward to meeting you!

Email resume & cover letter to: info@lavalleeservices.com

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